The Time Tracker for IT & Managed Services
MSPs juggle dozens of clients, hundreds of recurring tasks, and SLAs that don't forgive missed deadlines. TRCR keeps every client organized, every task on schedule, and every hour accounted for.
Why MSPs choose TRCR for time tracking
Managed services live or die by recurring work and per-client margin. TRCR is a time tracker for IT and managed-services teams that keeps both under control: recurring maintenance tasks that regenerate on schedule, a one-click timer on every ticket, and SLA-aware workflow statuses.
Per-client profitability reports show which contracts earn and which leak hours, and invoices build straight from tracked time. Compare TRCR with the tools you already use on our comparison hub, see how project profitability tracking works, and get started free for every team until the end of 2026 — no credit card, no seat minimum.
Per-Client Workspaces
Each client gets a dedicated space with their own tasks, time entries, and communication. Your technicians see only the clients they're assigned to. Managers see the full portfolio. Client contacts can log in with a restricted role to submit requests and track progress — without seeing your internal notes, costs, or other clients.
Recurring Maintenance on Autopilot
Patch management every Tuesday. Backup verification daily. Firewall review monthly. Security audit quarterly. Set these as recurring tasks and they generate automatically — assigned to the right technician, with the right priority, on the right schedule. When one is completed, the next one is already created.
SLA-Aware Workflows
Build custom workflow statuses that match your service levels: “Received → Triaged → In Progress → Waiting on Client → Resolved → Closed.” Priority levels (Low through Urgent) make it clear which tickets need immediate attention. Progress bars show how far along each issue is within its current stage.
Track Every Hour, Bill Every Client
Start a timer when you begin working on a ticket. Stop it when you're done. At the end of the month, generate invoices per client from actual tracked time. For fixed-fee contracts, use time tracking to monitor whether the engagement is profitable or if you're giving away hours.
Per-Client Profitability
Set worker rates (what you pay your technicians) and client rates (what you charge). TRCR calculates margin per client, per project, and per engagement in real time. Discover which clients are profitable and which are costing you money before contract renewal.
API-First for Integrations
Full REST, GraphQL, and WebSocket APIs let you connect TRCR to your monitoring tools, PSA platforms, or custom automation. Create tasks from alerts. Update statuses from scripts. Pull time data into your BI dashboard. Every action available in the UI is available through the API.
MSP Workflows in TRCR
Custom statuses for ticket lifecycle. Priority escalation with one click. Time tracking on every resolution.
Recurring tasks for patches, backups, updates, and audits. Nothing gets missed, even during busy months.
Migrations, rollouts, and infrastructure projects organized with task groups, phases, and complexity estimates.
Track time on internal projects to justify headcount and budget. Show leadership where IT hours actually go.
Run your MSP like a business, not a fire drill
Free until 2026 — every feature, no credit card, no auto-charge. Set up your first client workspace in under two minutes.
Try TRCR Free →IT & managed services — frequently asked questions
Is TRCR a good time tracker for IT and managed-services teams?
Yes. TRCR pairs per-client time tracking with recurring maintenance tasks and SLA-aware workflows, then shows per-client profitability so you can see which contracts earn their keep. Invoices build straight from tracked time, and it's free for every team until December 31, 2026 with no credit card and no seat minimum.
How does TRCR handle recurring maintenance tasks like patching and backups?
You set up recurring tasks on a daily, weekly, monthly, or quarterly schedule, and TRCR generates each new task automatically when the previous one is due. They land on your Kanban boards with the right assignee, priority, and custom workflow status. Because boards support dependencies, you can also chain steps so a verification task only appears after the maintenance it depends on is done.
Can I track time in a way that supports SLA-aware workflows?
Yes. A one-click timer logs time against any task, and you can build custom workflow statuses on your task boards to mirror your service levels, from received through resolved. Priority levels and task dependencies make it clear what needs attention first. Real-time WebSocket sync keeps every technician's board and timer current across devices the moment something changes.
How do I see per-client profitability across many clients?
Give each project a budget and set hourly rates, then track time against client work as your team logs hours. TRCR's seven built-in reports include profitability and utilization, so you can compare what an engagement costs against what you bill. When it's time to invoice, you generate invoices directly from tracked time with multi-currency, tax, and PDF support.
Is TRCR a good fit for managing a support team across clients?
It's an all-in-one tool, so your team works projects, task boards, time tracking, invoicing, the built-in client CRM, and team chat in one place instead of stitching tools together. Role-based permissions control who sees which clients and data, and REST, GraphQL, WebSocket, and MCP APIs let you connect monitoring and PSA tools. TRCR is free until December 31, 2026 in early access with unlimited users and no credit card; afterward the Free plan covers 1 user, 3 projects, and 5 invoices per month, while Pro is $12 per user per month with unlimited usage.